Flow Chart of
System/Network Support

Develop punch list of problems
(for example)

Intermittent printing
Workstation lock-up
Update virus protection
Upgrade hubs/routers
Install faster Internet (DSL)

Initial meeting
One hour free consultation with
client

Report completed

Base line analysis
Identifies useful life
Identifies major issues
Recommendation

Perform system assessment

Workstation & laptops
Servers
Hubs, switches, routers etc.
Internet connection
standard software
wiring

Ongoing support

Quick response time
Reasonable rates
Full explanation
Trusted people

Detailed technology  plan

2-4 year plan
Replacement costs
Software needs
Internet strategy
Budget needs